TICKETRELIEF FAQ

Organize first. Decide with the right information.

A straightforward explanation of TicketRelief's intake, professional matching, and information boundaries.

What does TicketRelief do?
TicketRelief helps you upload a ticket, organize information from the notice, and keep the details you need to confirm in one place. It is a technology platform, not a law firm.
Can I use TicketRelief if I decide to pay or look up my ticket myself?
Yes. The original notice identifies the municipality, court, or issuing office that can confirm payment and lookup instructions. TicketRelief does not process government payments or maintain the issuing office record.
Will TicketRelief tell me what I should do?
No. TicketRelief does not provide legal advice, recommend a response, or predict an outcome. Confirm the notice instructions directly with the issuing office and speak with a lawyer or paralegal for advice about your circumstances.
How does professional matching work?
When matching is available, eligible professionals can review anonymized intake information. You decide whether to select a professional and authorize the recorded handoff before identifying information or uploaded documents are shared.
Does TicketRelief guarantee a professional will take my matter?
No. Lawyers and paralegals independently decide whether to review or accept a matter. TicketRelief does not guarantee availability, a response, a retainer, or a result.
What should I do with the information extracted from my ticket?
Review it against your original notice. Automated extraction can be incomplete or incorrect, so confirm the notice details, response date, and issuing-office instructions before relying on them.
How do Ontario demerit points work?

Demerit points are added after a conviction, not simply because a ticket was issued. They stay on an Ontario driving record for two years from the offence date. Insurance companies use their own rules, so points do not by themselves predict an insurance change.

Drivers with a full licence

  • 2 to 5 points: warning letter
  • 6 to 8 points: second warning letter
  • 9 to 14 points: possible interview and licence suspension
  • 15 or more points: 30-day suspension

Novice drivers

  • 2 to 5 points: warning letter
  • 6 to 8 points: second warning letter
  • 9 or more points: 60-day suspension

Rules and consequences can change. Check the current Ontario government guidance and the notice itself, especially for G1, G2, M1, or M2 licences.

Ready to organize your notice?

Upload the notice, confirm the extracted information, and keep the original notice available.

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